TERMS OF USE
1. INTRODUCTION
1.1 Please read these Terms of Use (“Terms of Use”) carefully. This is an electronic
agreement and by registering or using any part of the Hey English Application, the User
acknowledges that he has read, understood, accepted and agreed to these Terms of Use and
will be bound by this Agreement. bound by these terms. If the User does not agree to be
bound by these Terms of Use, the User may not access or use any part of the Hey English
Application. These Terms of Use are a legally binding agreement between the User and the Hey
English Application.
When Hey English and the User enter into specific terms of providing and using the Hey
English Application, the two parties also agree that they have read, understood and agree to
the rights and obligations of each party under the terms and conditions. the following terms
and conditions:
1.2 Definitions
Hey English application: operated and operated by Teach company, is an
application that
provides a platform for English learners to connect with each other and connect with Host to
practice English.
Learner: is an individual who needs to find friends to practice English,
practice listening
and speaking English on the application, sharing English skills and knowledge. Learners are
required to register an account to join the Hey English App
Host: is an individual who creates an Exchange to lead Learners to practice
speaking English
or share experiences and knowledge of English.
Exchange sessions: are sessions created to practice listening and speaking
English, sharing
English skills and knowledge created by the Leader.
Personal Information: means data, whether true or not, about an individual
that can be
identified from that data, or from that data and other information to which the Company has
or may be entitled access. Personal Information may include an individual's name, gender,
language, image, address, year of birth, email address or social media account Facebook and
other information and, when aggregated, with other information, it will be possible to
identify an individual
Terms of Use: means the document “User Terms of Use of Hey English
Application” entered into
between the Company and the User to govern the rights and obligations between the two
parties in relation to the User use Hey English Application managed and operated by the
Company
2. USER RIGHTS AND OBLIGATIONS
2.1 User Rights
2.1.1 Used Hey English App.
2.1.2 Have the right to give feedback regarding the service provision of the Hey English
App; have the right to complain and denounce if other Users commit illegal acts.
2.2. Obligations of the User
2.2.1 Provide sufficient information for Hey English to activate the service for Users. This
information The User is responsible for the content, copyright and intellectual property. In
case there is a dispute about content, intellectual property rights with any other third
party, the User is responsible for resolving the above disputes at his own expense. Hey
English is not responsible for the content provided by the User.
2.2.2 Take responsibility before the law if using services from Hey English Application in
contravention of state regulations on application software use and compliance with
regulations on service use and legal regulations. Vietnam law.
2.2.3 Do not disclose information related to Hey English, Hey English Application, other
Users to other organizations and individuals unless required by law.
2.2.4 Do not use information related to Hey English, Hey English Application, other Users to
perform illegal acts.
2.2.5 Do not take advantage of Hey English Application to perform other purposes such as
fraud, fraud, and other illegal acts.
2.2.6 Do not perform acts that violate the Terms of Use, the Hey English Application's
operating regulations, policies or legal regulations, including but not limited to acts of
infringing upon life, health, honor, dignity of the User or other third party; Do not share
product images that are obscene, or violate fine traditions.
2.2.7 Establish relationships with other Users in a friendly, respectful, non-threatening,
offensive or intrusive manner to honor, dignity, life, health, property, rights and
legitimate interests of other Users.
2.2.8 Behave politely and in a civilized manner, and do not have rude or indecent acts,
contrary to the moral standards of the society.
3. Hey English RIGHTS AND OBLIGATIONS
3.1 Rights of Hey English
3.1.1 Have the right to change the application policy of the Payment Plan, the payment
policy (if any) as long as the User is notified in advance on the Hey English Application.
3.1.2 Accept or refuse to provide services of Hey English Application for any reason,
including but not limited to by refusing to initiate an Exchange or to fulfill User's
request if there is any basis reasonable to suspect a violation by the User.
3.1.3 All information images, advertisements, comments, User experience records obtained
during the use of the Application belong to Hey English and Hey English have the full right
to use it to perform acts such as advertising, communication, analysis and evaluation, ...
to serve the activities of Hey English.
3.1.4 In case the User violates the commitments in Article 3 of this Agreement, Hey English
has the right to terminate this Agreement without prior notice and/or handle such violations
in the form of: restrict some functions, freeze a sum of money, block account access, stop
providing services or make a denunciation file, request investigation intervention and send
to the police... depending on the extent until the such violation is rectified and
terminated.
3.1.5 In any event that Hey English notices that the User violates or shows signs of
violating policies and regulations on Users, causing damage or risk to Hey English,
Learners, 3rd parties, Hey English may the right to unilaterally terminate this Agreement,
without refunding costs (if any), and claim compensation for Hey English (if any).
3.2 Obligations of Hey English
3.2.1 Provide complete, accurate and truthful information about payment costs and incurred
costs (if any) to the User.
3.2.2 Develop and publicize Hey English's policies, operating regulations and information
security in accordance with the law.
3.2.3 Do not use information related to the User to perform fraudulent acts, violate the
law.
3.2.4 Hey English is committed to keeping User information confidential on Hey English's
system data, absolutely not providing information to any third parties. Except for the
following cases:
There is consent or request from the User or the User agrees to the terms of use of a
third-party product associated with Hey English
There is a request from the legal authorities
The above information has been made public on the mass media by the User or a Third Party
Self-disclosure by the User to a Third Party
3.2.5 Hey English is responsible for system security to avoid unauthorized access to the
system of User's personal information data (Except for access requirements of legal
authorities and consent. written by the User).
3.2.6 Comply with the provisions of the law
4. COMPLAINTS
4.1 In case of complaints, questions answered or related issues according to Hey English's
complaint settlement policy, Users need to contact Customer Service for support and
guidance.
4.2 Hey English encourages negotiation and conciliation between the parties to reach
consensus on the solution. If the two sides cannot negotiate with each other and ask Hey
English to stand out to solve the case, Hey English's decision is final.
4.3 Complaints occur when there is a dispute between two Users, then Hey English acts as an
intermediary to coordinate complaint settlement such as:
The User is obliged to provide all documents and evidence to serve the complaint settlement
and cooperate and coordinate in accordance with the complaint handling process of Party B.
All processes of Hey English are carried out on the basis that Hey English acts as a
mediator between the User parties. The User is obliged to comply with the judgment rendered
by Hey English if the mediation fails. In case the User does not agree to enforce Hey
English's judgment, Hey English has the right to remove the User's account temporarily or
permanently depending on the severity of the violation.
4.4 Complaints occur when there is a dispute between Hey English and User, then Hey English
settles based on the policies of Hey English that have been issued and comply with the law
and Hey English's conclusion. is the final conclusion of the complaint process and is
effective against the User.
4.5 In case it is beyond the ability and authority of Hey English, Hey English will request
the disputing parties to bring the case to a competent state agency in accordance with the
law.
5. MAJEURE
5.1 Force majeure means circumstances that occur unforeseeable and beyond the control of a
Party such as: natural disaster, fire, flood, storm, earthquake or other harmful natural
phenomena, epidemics disease, war or threat of war, a change in laws, international
treaties, international agreements, strikes, strikes, or demonstrations, widespread internet
network congestion and impacts directly to the performance of all or part of the obligations
of this Agreement.
5.2 Neither party shall bear any responsibility for the occurrence of the events under
Article 5.1.
6. GENERAL TERMS
6.1 Hey English reserves all rights to modify the content of this Agreement. Any changes
will be updated in detail at Hey English App. In case the User does not agree with any of
the changes that Hey English makes, the User has the right to terminate the Agreement.
6.2 Any dispute or conflict between the User shall first be resolved by negotiation. If in
case the User cannot reach an agreement within a reasonable time, it will be brought to a
court of competent jurisdiction. Users agree that Hey English has the right to participate
in helping to resolve disputes and complaints between the two parties and create conditions
for the parties to discuss and mediate such disputes and complaints to the extent that Hey
English considers to be reasonable and in accordance with the law
6.3 Matters not specified in this Agreement shall be uniformly applied by the Parties in
accordance with the provisions of the Law of the Socialist Republic of Vietnam.
6.4 The Agreement has indefinite term and terminates whichever occurs first: User violates
Hey English policy resulting in permanent account suspension; The User terminates the
Agreement; The Hey English app no longer exists.
