PRIVACY POLICY
This policy covers how Hey English ("Hey English" "we," "us," or "our", “Product”) treats
personal information that it collects and receives on sites and applications related to Hey
English. This notice tells you what information we collect, how we use and share
information, and finally, how you can contact us with questions or concerns.
1.Information We Collect
1.1 Information you provide
Hey English collects personal information when you register with us, or use Hey English
product or service. This information includes:
When you set up an account, you provide information about yourself, including your name,
birth year, email, Apple ID or social media address.
We may also ask you to provide us with some additional personal information about you that
will be visible in our Product, such as a profile picture, a bio (to tell other Hey English
users more about you), Gender, Province/City. You can add or remove this information
whenever you want.
You have the option of choosing topics you’re interested in to help us better personalize our
Product and benefit you. You can add or remove interests whenever you want.
- English-learning related information
We may also ask you to provide us with information related to your English learning such as
English level, Objectives, or any Certificates. This information will help us recommend
relevant rooms and users for you to connect.
All of this additional information (Biographical, Interests, and English-learning related
information) will also assist other users in finding and communicating with you but it’s
your choice whether to include sensitive information or not. Please do not post or add
personal data to your profile that you would not want to be publicly available.
1.2 Information We Get When You Use Our Product
When you use our Product, we collect additional information based on your activity and other
personal information you might choose to provide. This includes:
- Usage And Activity Information
We collect information about when and how you use our Product. This includes information
about rooms you create, host, join (listen and speak) or rooms you report or be deported. It
also includes your followings, references, user reports and referrals on our Product. It
also includes your history of any achievements, such as Active Points and Hey Coins.
We store the messages you send to and receive from other users and information about those
messages. We will review the contents of these messages if a user reports, or we otherwise
detect, a potential violation or potentially illegal or illicit activity.
We collect information about the messages you send us when you contact us with questions or
feedback, including the contents of those messages.
- Payment And Transaction Information
We collect information about payments you make within our Product and your transaction
history.
2. How We Use The Information We Collect
We use the personal information we collect to provide our Product to you and to improve them.
Specifically, we use the data we collect to:
- Register your account and verify the accuracy of your information if any.
- Develop, operate, improve, maintain, and protect our Product.
- Personalize our Product by showing you and connecting you to relevant users, rooms, and
other content we think you might like.
- Send you communications. For example, we may use email, text messages, or app-based
notifications to respond to support requests, share information about our Product, and
tell you what’s happening on Hey English.
- Monitor and enhance the safety and security of our Product.
- Monitor and analyze user engagement, trends, and usage.
- Assess the efficiency of our advertising campaigns on other platforms.
- Handle and record user rights requests, including opt-ins and opt-outs.
- Prevent fraud or other unauthorized or illegal activity.
- Enforce, investigate, and report conduct violating our Terms of Service, Community
Guidelines, or other policies.
- Respond to requests from law enforcement agencies or other government agencies, and
comply with legal or regulatory requirements.
3. How We Share and Disclose Information
Hey English does not share personal information we learn about you from your use of the Hey
English product with others except as described in this policy.
When you provide personal information through using Hey English you are however sharing your
personal information with Hey English and its affiliated entities. To be more
specific, we may disclose that information in the following cases:
- Provision of information to Service providers
In the course of operating our business it may be necessary or appropriate for us to provide
access to your personal information to others such as our service providers, contractors and
select vendors so that we can operate Hey English and our business.
We may share your personal information to respond to subpoenas, court orders, or legal
process, to establish or exercise our legal rights or, defend against legal claims and if in
our judgment in such circumstances disclosure is required or appropriate.
We may share your personal information if we believe it is necessary in order to investigate,
prevent, or take action regarding illegal activities, suspected fraud, situations involving
potential threats to the physical safety of any person, violations of our various terms of
use, or as otherwise required by law.
- Change to Hey English Business
As we continue to develop our business, we may also buy or sell all or part of our business.
In such transactions, personally identifiable information you have shared with us is
generally one of the business assets that will be transferred. The transferred personally
identifiable information will remain subject to the promises made in this privacy policy or
subsequent policies to which you have consented.
4. Information Relating to Children
- Protecting the privacy of young children is especially important. For now, Hey English
is not directed to persons under 16.
- If you are under 16 years of age, then please do not use or access the Hey English
Product at any time or in any manner without supervision.
5. How long we keep information
We keep your personal information only for as long as we reasonably need it to provide our
Product to you and fulfill the purposes described in this Policy. This is also the case for
anyone that we disclose your personal information to and who carries out services on our
behalf. In general, this means we will retain your personal information for as long as you
have a Hey English account. We may delete some personal information earlier based on changes
to your account settings, such as your old profile pictures. When we no longer need to use
your personal information and there is no need for us to keep it to comply with our legal or
regulatory obligations, we’ll remove any information that can identify you from our systems.
6. Managing your Preferences and Personal Information
There are a variety of ways you can manage the personal information we have about you.
Specifically, you can:
- Delete or edit your information. You can update your information on your profile or
delete your data by deleting your account.
- Protect your profile. If you want to restrict the availability of certain information in
your profile, you can do so in your profile settings page.
- Opt out of push notifications. If you opt in to receive push notifications within the
Product, we may send push notifications or alerts to your mobile device from time to
time. You can deactivate push notifications and alerts at any time by changing your
device settings, changing the push notification settings within the Product, or deleting
the Hey English app on your device.
- Pause or reduce notifications. If you want to pause notifications for a while, or reduce
the number of notifications Hey English sends you, you can do so in your settings page.
- Revoke consent you have given or object to us processing your information by deleting
your account.
If you cannot use the settings and tools to delete, edit or request your information, contact
our Support Center for additional assistance.
7. Changes to this Privacy Policy
Hey English may revise, modify or update this policy. We may notify you about significant
changes in the way we treat personal information by sending a notice to the primary email
address specified in your particular Hey English account or by placing a prominent notice on
our site or social media pages. You are encouraged to check this policy or our pages
frequently for any changes as your continued use of the Hey English indicates your consent
to such changes.
8. Contacting Hey English
If you have a privacy concern regarding Hey English, or this policy, have any questions or
need assistance, please contact Hey English Support Center as follows:
Last Updated: July 25, 2022
